Returns and Refunds
At ADORE, we want you to be thrilled with your purchases. We do our best to accurately describe the condition of all pieces, and we do not use stock photography–all product photos show the exact item we are selling. We are also happy to answer any questions you may have about any items, including their exact sizing. We do know that it can be difficult to purchase things online without the ability to try them on. This is why we will accept returns on online purchases.
If you are unhappy with a purchase, you can return it for a refund. However, to protect you and us from fraud and loss, we have the following policies:
- You must contact us prior to returning an item to obtain an return authorization code.
- All items must be returned with the original tags attached in original and unused and unworn condition. (Please note, items with tags removed and reattached will not be accepted for return).
- Any items included with the original purchase (boxes, sleeper bags, cases etc.) must be returned as well.
- All items must be returned within 14 days of the original purchase.
- There is a $10 restocking fee on all returned items. This will be subtracted from your refund.
- You are responsible for return shipping.
If you have any questions about this policy, please contact us.
Shipping
We ship all purchases within 2 business days. Shipping is free for all customers within the Continental US. For our international customers, please contact us in advance with your country and address. All purchases will insured.
In-Store Pickup
We have two retail locations in the Raleigh-Durham area, one in Raleigh and one in Cary. If you live in the Triangle, we can arrange for in-store pickup or delivery of your items. Please contact us by phone to arrange a time.
Privacy and Security
At ADORE, we recognize and respect the importance of maintaining the privacy of our customers. We do not sell, trade, disclose or give-away any information we may have on any of customers or members, nor do we send unsolicited email.
Your credit card information will be encrypted and processed by Authorize.Net, according to the highest industry standards of security and compliance.
Disclaimer
ADORE is a designer consignment store. We sell gently used designer pieces at prices well below their new retail prices. When you buy used, you should be aware of the following:
- All items are sold as-is.
- Items may have flaws, such as small stains, marks, snags, scuffs, loose threads which we try and identify, explain, and photograph. Any significant issues will always be noted in the product description and photographs.
- Unless indicated otherwise, all items are used and have previously been worn.
- We guarantee that all our items are authentic, not counterfeits or replicas.
- No warranty is expressed or implied regarding the usefulness or durability of any item.
